Privacy Policy
This Privacy Policy explains how Arthiva, Inc. ("Arthiva," "we," "us," or "our") collects, uses, and protects information when you visit arthiva.ai, request a review, or engage our sales and use tax recovery services.
Information We Collect
We collect information you provide directly to us and limited information generated when you use the website.
Contact and Business Information:
- Name, work email address, phone number, company name, state, and industry
- Information you include in communications with us
Service Information:
- Invoices, tax records, recovery records, and supporting documentation you provide if you engage our services
Website Usage Data:
- Browser and device information, pages visited, and approximate usage data
- Analytics data collected only after you accept analytics cookies
How We Use Information
We use the information we collect to:
- Respond to review requests, questions, and support inquiries
- Provide and improve our sales and use tax recovery services
- Prepare analyses and supporting documentation requested by customers
- Send service-related and administrative messages
- Monitor and analyze usage trends to enhance user experience
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with legal obligations
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it in a secure manner.
You may request deletion of your personal information by contacting info@arthiva.ai, subject to applicable legal and recordkeeping requirements.
Security
Arthiva implements industry-standard technical and organizational safeguards to protect your information, including encryption in transit and at rest, access controls, and regular security assessments.
No method of transmission or storage is 100% secure. If you believe information you shared with Arthiva has been compromised, please contact us immediately at info@arthiva.ai.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Request portability of your data in a machine-readable format
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at info@arthiva.ai. We will respond within the timeframe required by applicable law.
Children's Privacy
The Arthiva platform is intended for business use by adults. We do not knowingly collect personal information from individuals under 16 years of age. If we become aware that a minor has provided us with personal data, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and provide any additional notice required by law.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please reach out:
- Email: info@arthiva.ai
- Website: arthiva.ai
- Company: Arthiva, Inc.